Terms of Use & Booking Terms

Terlingua Hospitality Group · Effective January 2026

Welcome

These terms cover your use of terlinguahospitality.com and the booking site at book.terlinguahospitality.com. By using either site or booking a stay, you agree to them. If you don't agree, please don't use the sites or book.

Who we are

Terlingua Hospitality Group manages vacation rental homes in and around Terlingua, Texas. Some homes are owned by third-party owners and managed by us. Questions: info@terlinguahospitality.com. Manager on duty: (432) 201-1270, 9 AM to 5 PM Central.

Each home has its own cancellation policy

Every home has its own cancellation and refund policy. Please read the policy for your specific home on its listing and at checkout before you book. By completing a booking, you agree to that policy. Refund terms follow the terms of that exact home. The listing rules, any house manual or guidebook we provide, and any additional written instructions are part of your booking agreement.

Booking and payment

You must be 21 or older to book, and you must be one of the guests staying.
Rates, taxes, cleaning fees, and other charges are shown at checkout before you pay.
Payments are processed by our booking partner. We don't store your full card details.
A booking is not confirmed until we receive payment in full.
We may cancel a booking if payment fails, if information provided is false, or if we reasonably believe house rules would be broken. Refunds in that case follow the cancellation terms of that exact home.
By booking, you authorize us to place a reasonable hold or charge the card on file for damage, excessive cleaning, missing items, smoking or vaping evidence, unauthorized guests, or other rule violations. We will provide documentation of charges when practical.

Check-in and check-out

Check-in is 4:00 PM Central. Check-out is 10:00 AM Central.
Early check-in and late check-out are only allowed if you purchased them in advance.
If you arrive early or stay late without having purchased it, you will be billed for an additional night, because it disrupts our housekeeping schedule.
Lost keys or lockouts may result in a reasonable replacement or service fee.

House rules

House rules for each home are in that home's listing profile and any guidebook or written instructions we provide. Following them is part of your booking.
No smoking or vaping inside. Evidence of indoor smoking or vaping may result in a cleaning or deodorizing charge.
No outside guests without prior approval from us.
Stay within the maximum guest count for your home. Exceeding the maximum occupancy or allowing unapproved outside guests can result in immediate termination of the stay with no refund, plus possible charges for extra cleaning or damage.
No parties, events, commercial filming, or other commercial activity without prior written approval. Unauthorized events can result in immediate termination of the stay with no refund and charges for extra cleaning or damage.
Pets are allowed only at homes marked pet friendly, and subject to that home's pet rules. Any extra cleaning or damage caused by pets may be charged.
Guests are responsible for supervising any minors in their party.

Right of entry

We or our agents may enter the property for emergencies, necessary maintenance, or to address rule violations, with reasonable notice when practical.

Remote area, safety, and wildlife

Terlingua and Big Bend are remote. Cell service, internet, water, power, and road conditions can be limited or change without notice. Heat, flash floods, rough or unpaved roads, wildlife, park or road closures, and outdoor activities are real risks.

You assume the risks associated with the remote location, including limited services, weather, road conditions, wildlife encounters, and outdoor activities. Hiking, driving, and other outdoor activities are at your own risk. You are responsible for your own safety and your group's.

Do not approach wildlife, especially rattlesnakes. Keep a safe distance and call us at (432) 201-1270 so we can put a plan together with an exterminator or maintenance if needed.

The company and property owners are not liable for injury, loss, or inconvenience arising from these conditions except where Texas law does not allow that limit.

Weather, outages, and force majeure

We do not issue refunds for weather-related issues, town power outages, road or park closures, fire restrictions, utility failures, wildfire, or other events outside our control.

Damage and extra cleaning

You're responsible for damage to the property or its contents caused by you or your group beyond normal wear. We may charge the card on file for damage, excessive cleaning, missing items, or rule violations.

We and the property owners are not responsible for loss, theft, or damage to your personal property.

Direct booking pricing

Our "Book Direct & Save ~10%" message is an estimate. Actual savings depend on the home, dates, and fees, and may differ from other platforms. Your total at checkout is the price you pay.

Photos, listings, and descriptions

We work to keep photos, amenities, and descriptions accurate, but small differences happen. Amenities can be temporarily unavailable for repairs or weather.

Electronic communications

By booking or contacting us, you agree we may communicate with you by email, text, or phone about your stay.

Third-party links and services

Our sites may link to other websites and use booking and payment partners. We don't control them and aren't responsible for their content or practices.

Intellectual property

Site content (photos, text, logos, and design) belongs to Terlingua Hospitality Group or its owners and licensors. You may use it for personal planning only. Don't copy, resell, or republish it without written permission.

Acceptable use

Don't misuse the sites: no unlawful use, scraping, interfering with the site or booking system, or trying to access anything not meant for you.

Indemnification

You (and anyone in your party) agree to indemnify and hold harmless Terlingua Hospitality Group, the property owners, and their agents from claims, damages, costs, or expenses arising from your (or your group's) use of the property, violation of these terms or house rules, or negligence, except to the extent caused by our or the owners' gross negligence or willful misconduct.

Disclaimers and limits of liability

The sites and services are provided "as is" and "as available." To the fullest extent allowed by law, Terlingua Hospitality Group and the property owners are not liable for indirect, incidental, or consequential damages, or for loss or injury arising from your stay or use of the sites, except where law doesn't allow that limit.

Governing law, mediation, and venue

These terms are governed by Texas law. Please contact us first so we can try to fix any problem.

Before either party files a lawsuit, we agree to try in good faith to resolve the dispute through informal discussion and then non-binding mediation, held in Brewster County, Texas (or by video call), with the mediator's fee split equally. If the dispute isn't resolved within 30 days after one party sends written notice of it, either party may file in court. Either party may go straight to court for urgent relief, such as stopping a safety or property risk.

Any legal action arising from these Terms or your stay must be brought in the state or federal courts located in or serving Brewster County, Texas, and you consent to those courts' jurisdiction.

Changes

We may update these terms. The version posted on the site when you book applies to your stay.

Privacy Policy

We collect only what we need to run your stay.

What we collect: your name, email, phone number, billing details, booking dates, and anything you send us. Our sites and booking partners may also collect basic technical data, like browser type and pages visited, using cookies.
How we use it: to process and manage your booking, communicate about your stay, provide support, prevent fraud, and improve our sites.
Who we share it with: the booking, payment, messaging, and website providers that help us run your stay, property owners as needed for your stay, and authorities when the law requires it. We do not sell your personal information.
Payment data: handled by our payment processor. We don't store your full card number.
How long we keep it: as long as needed for your booking, accounting, and legal records.
Your choices: you can ask us to access, correct, or delete your information, or opt out of marketing emails, by writing to info@terlinguahospitality.com. Some records we must keep for legal reasons.
Cookies: you can block cookies in your browser, though parts of the sites may not work as well.
Children: our sites aren't meant for anyone under 18, and we don't knowingly collect their information.
Security: we use reasonable safeguards, but no online system is perfectly secure.
Updates: we may update this policy, and the posted version applies.

Contact

Terlingua Hospitality Group

Terlingua, TX 79852

info@terlinguahospitality.com

(432) 201-1270 (Manager on duty, 9 AM to 5 PM Central)